We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
Books Only
You may return or exchange any book in its original condition for store credit within 7 days of receiving your order.
Without a receipt/invoice, a return may be approved for store credit at the manager's discretion and only at the current value of the book. Please contact us for details
For all mail returns/exchanges, the customer is responsible for the costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
If you receive your order and find an item to be missing, incorrect, or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.
For all other items (online and instore merchandise)
Our products are FINAL SALE! REFUNDS ARE NOT ALLOWED! Due to federal laws regarding health and sanitation NO returns or exchanges. If you noticed your item to be defective, or incorrect please contact us at serenitybooks21@gmail.com IMMEDIATELY within 3 business days. If your item is defective or incorrect we will allow for an exchange. As a necessary health and agriculture precaution, the items must be returned in the original condition. The returned item must be unopened, unaltered, unused, undamaged, and in the original shipping condition.
For all mail returns/exchanges, the customer is responsible for the costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit. If the defect is Serenity Book Shop's fault we will cover the shipping cost to return to you.
WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE.